Savannah, GA, United States
May 17, 2022
Stationed in the midst of Savannah’s historic district, Perry Lane Hotel invites guests to immerse themselves in all that is Savannah. Combining regional and contemporary aesthetics, this Luxury Collection Hotel boasts 167 elegant guest rooms and three lively food and beverage venues. Perry Lane Hotel is where true southern warmth endures as we genuinely connect with our guests. Rather we are welcoming a long-weekend adventurer, a business traveler, or a Savannah sophisticate, we are setting the tone for our guest’s entire stay, and we do so with creative spark and worldly elegance.
Our Front Office team seeks welcoming, creative and polished team members with a heart of service. We passionately strive to be the best and create excellence in everything we do. We are known among our team, our guests and our communities as leaders in our field who are authentic, humble and innovative operators driven to anticipate needs and exceed expectations.
Sage hotel & restaurant discounts across the US
Medical, Vision, & Dental Insurance
Free Shift Meal
At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage team members execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.
Oversees guest experience for arriving, departing and in-house guests and VIP’s as determined by the hotel by ensuring accurate and timely information and services. Responds to inquiries regarding hotel information and guest concerns. Elevates the guest experience through activations and hotel presence within the Front Office. Oversees and VIP program to provide exceptional and personalized experiences for our most loyal guests. Promotes a safe environment and quality services to achieve maximum guest satisfaction and financial success.
Orchestrates, welcomes, and coordinates the delivery of VIP amenities.
Champions and improves ranking of our TripAdvisor program.
Champions our growing Luxury Travel segment by developing relationships with guests.
Helps mitigate late C/O, early C/I issue and ensure guest satisfaction even when pending.
Execute last minute High-end Retail clientele, arrivals and departures that meet and exceed expectations.
Own each VIP guest and be their personal Butler throughout their stay.
Oversees aspects of the VIP program to include, personalizing service during the stay.
Inform Front Office Manager of wine order.
Contact in-house VIPs and high value guests of the loyalty program to gain insight about their stay.
Follow-up on any complaints or problems a guest may experience in a timely and professional fashion and determine response to ensure a quality guest experience.
Ensure proper communication to hotel on all hotel activities in a way that ensures that guest needs are being met in a timely fashion.
Ensure optimum guest satisfaction.
Maintain a friendly, cheerful and courteous demeanor always.
Provide a warm welcome to all arriving and in-house guests; demonstrate the spirit of hospitality during each guest interaction.
Courteously answer all guest inquiries and follow through on all requests.
Maintain excellent guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the associated with the position. May perform other duties as assigned.
High School diploma or equivalent
Must have general knowledge of basic customer service skills and be fluent in oral and written English.
Must have knowledge of local establishments, businesses and the surrounding community in general.
Must be able to drive automatic and manuel vehicles. Must have a valid driver’s license. Must have a driving record that meets the needs of our insurance carrier.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to see objects and people up close and at a distance.
Must be able to grasp handles, carry bundles and lift packages.
Must be able to continually push, lift and carry up to 65lbs throughout the ho****
Perry Lane Hotel
255 E Perry St.
EOE Protected Veterans/Disability