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Getting Training Through Your Service

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There are two distinct points of view on whether temp services need to provide office skills training for their employees. Some services feel that by training they are able to expand their labor pool and can fill a wider range of job orders. Other services maintain they are temporary services, not trainers.

They feel that if they do provide training, they are investing a considerable amount of money in a temp who may stay in their employ just long enough to get the training. These firms concentrate on attracting temps with existing skills, often by paying higher hourly rates.

Training at temporary services can cover such skills as operation of personal computers, machine transcription, accounting, and telemarketing. If you think you can benefit by way of training, actively seek out a firm that offers such a program to its employees. Joyce Ostrander, president of Temp Careers, Inc.



At Star Temps, the oldest local temporary service in the Miami area, Patti Ragan, president, offers, "We provide training for equipment in our office, as well as at other sources. We've gone outside to train because it is impossible to have all the necessary equipment here. We've made a commitment to train so we can send out qualified people." One of Star's programs, a legal secretarial course, is offered through Florida International University.

"We pay 50 percent of the tuition, and if a temp works for us one month, they can work off the remaining 50 percent payment for the course," says Ragan. Some temporary services have written and designed their own personal computer software training. This can range from a few hours to a twenty-hour course. Further, some services provide actual IBM PCs or compatibles, while others offer training on systems that simulate various word processing equipment and software packages. At Kelly Services, Inc., one of the largest and best-known national services, training is provided on computer simulators that electronically score the accuracy of their operators. The computer has three modes of operation: one to demonstrate, one to guide the worker throughout the exercise, and one to test operator competency. Kelly also provides a toll-free hotline for its temps in case they find themselves in a difficult position during an assignment.

Manpower Inc. has invested heavily in its training program, called "Skill-ware." This training uses actual equipment rather than simulators and teaches basic, intermediate, and advanced word processing and spreadsheet packages, as well as data base functions and communications. Training may take from a half day to two days to complete. Exercises reflect activities an operator will encounter on the job. Skill ware, which is currently available for fifteen soft ware packages, has been translated into seven languages (French, Dutch, Ger man, Danish, Norwegian, Spanish, and Hebrew) for use in the thirty-two foreign countries where Manpower has offices.

Much of the office automation training you will find in both national and independent temporary services is self-paced. This means you will be given a text and a machine, and you will guide yourself through a series of real-world exercises. At Debbie Temps in Niles, Illinois, temps can earn free personal computer training after 100 hours of working for them. Helene Kenyon of Debbie Temps explains, "We employ teachers on staff and teach two people per machine and ten hours per course. We also have typewriters available to any temp who wants to practice and build speed and accuracy."

Career Blazers, headquartered in New York City, we have taken the concept of training and developed it one step further. Career Blazers owns and operates a nationally accredited business school, offering instruction in a variety of business subjects. Our temps earn a free 20-hour course in any subject after 350 hours of employment. Most temps choose to take a personal computer curriculum which our school offers in seven software packages. Courses range from 10 hours to 300 hours in length; 100 percent financial aid is available to qualified participants. Often, we will pull our advanced students right out of the classroom and send them on an assignment.
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