Working as a Part Time Customer Representative

Part time work from home jobs are becoming popular these days owing to the numerous benefits to employers and employees both. To work from home as a customer service representative, you will need access to the internet, preferably a high-speed connection and high quality phone facilities. Companies are finding this as an effective way to save on their business investments. The job responsibilities of a customer service representative include independently working towards the company goals along with working with a team of other service representatives, handling a large volume of inbound consumer calls consistently effectively and timely. He or she should demonstrate excellent telephone skills along with being professional and courteous with written communications.

They need to ensure customers of the company receive professional and efficient services. Customer service representatives respond to inquiries from customers that are related to services or products along as well as handling and resolving complaints. They use various methods for communicating with their customers like fax, email, in person or by mails. Customer service representatives with specialization in a particular area like collections, sales, etc. focus on that specific area whereas others deal with general complaints and questions.

For most of the jobs in this sector, having a high school diploma is adequate. Many larger companies seek candidates with an undergraduate degree. An Associate‘s degree will help if you are looking for part time work within an organization. Also, courses in English, computers or business are advantageous for getting employment as a customer service representative.



Customer interaction is the most important aspect of their job and because of this, they need to posses excellent communication skills along with ability to solve problems as needed. They should possess superior listening skills along with good verbal communication. Writing skills, spelling skills and typing skills are also necessary to effectively use emails and the like for communication purposes. Excellent interpersonal skills are another requirement to be a successful customer representative.

Usually training is given by the company to all individuals employed as customer representatives. The training provided depends on the particular job description and covers all aspects of the job.

Although prior experience is not mandatory, people with previous experience are preferred by many companies. Experience is helpful when seeking managerial customer service positions.

Becoming a customer representative is a good career choice for part time job seekers since a faster growth is expected in the industry in the near future. The increase is expected to be approximately twenty five percent during the next few years.

A part time customer service representative salary depends on several factors, like required skills, location, training, the company size and your performance. Approximate annual salary is $35,000.

So if you have the right skills and interest, this is the most perfect field for you. Individuals who love working with people and enjoy helping others overcome difficulties or learn about specific products, this is a good field to be employed in.